Privacy policy

Sydney Clinical Physio
ABN: 69 680 845 603
Address: Shop 6/886 Woodville Road, Villawood NSW 2163
Phone: 0434 711 975
Email: contact@sydneyclinicalphysio.com.au
Last updated: 12 October 2026

Sydney Clinical Physio respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store and disclose information when you use our website, contact us, book an appointment, attend our Villawood clinic or receive mobile physiotherapy services.

1. Information we collect

We may collect personal and health information including:

• your name, date of birth, address, phone number and email address
• emergency contact details
• medical history, injuries, symptoms, treatment notes and physiotherapy records
• referral details from your GP, specialist, aged care provider, insurer or support coordinator
• Medicare, private health, DVA, aged care, NDIS or insurance information where relevant
• payment, billing and appointment information
• information you provide through online forms, phone calls, emails or in person
• website usage information such as browser type, device information and general analytics data

We only collect information that is reasonably necessary to provide physiotherapy services, manage appointments, communicate with you and meet our legal, professional and administrative obligations.

2. How we collect information

We may collect information:

• directly from you
• from a parent, guardian, carer, family member or authorised representative
• from your GP, specialist, allied health provider or hospital
• from aged care, NDIS, DVA, insurance or Medicare-related support pathways
• through our website forms, phone calls, emails and booking systems
• during appointments at our Villawood clinic or mobile physio visits

Where possible, we collect personal and health information directly from you.

3. Use of Cliniko

Sydney Clinical Physio uses Cliniko, a third-party practice management system, to help manage appointments, patient records, treatment notes, invoices, payments, reminders and related clinic administration.

When your information is entered into Cliniko, it is stored and handled through Cliniko’s systems in accordance with Cliniko’s privacy and security practices. We use Cliniko to help operate the clinic efficiently and securely, but we remain responsible for how we collect and use your information as part of your care.

4. How we use your information

We may use your information to:

• provide physiotherapy assessment, treatment and care
• book, confirm, change or cancel appointments
• communicate with you about your care
• manage mobile physiotherapy visits
• prepare treatment notes, clinical records and reports
• process payments, invoices, rebates and claims
• communicate with GPs, specialists, carers, insurers or support providers where appropriate
• manage Medicare-supported, private health, aged care, NDIS, DVA or insurance-related services
• respond to enquiries, feedback or complaints
• improve our services and website
• meet legal, insurance, professional and regulatory obligations

5. Disclosure of information

We may disclose your information where reasonably necessary to:

• GPs, specialists, hospitals or other health professionals involved in your care
• your authorised family member, carer, guardian or support person
• Medicare, private health funds, DVA, NDIS, aged care providers or insurers where relevant
• support coordinators, plan managers or aged care coordinators where authorised
• payment processors, IT providers, booking software providers and administrative service providers
• professional advisers, insurers or legal representatives
• government, regulatory or law enforcement bodies where required by law

We do not sell your personal information.

6. Consent

By using our services, booking an appointment, submitting information through our website or attending treatment, you consent to Sydney Clinical Physio collecting and using your information as described in this Privacy Policy.

Where another person provides information on your behalf, we may ask for confirmation that they are authorised to do so.

7. Website, cookies and analytics

Our website may use cookies, analytics tools or similar technologies to understand website traffic and improve the user experience.

This information is generally used in a non-identifying way. You can adjust your browser settings to block cookies, although some website features may not work as intended.

8. Security of information

We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include secure practice management software, password protection, access controls, staff confidentiality practices and secure record handling.

No online system can be guaranteed to be completely secure, but we take privacy and health record protection seriously.

9. Accessing or correcting your information

You may request access to the personal or health information we hold about you. You may also ask us to correct information if it is inaccurate, incomplete or out of date.

Requests should be made using the contact details listed in this Privacy Policy. We may need to verify your identity before releasing or changing information.

10. Retention of records

We retain clinical and administrative records for as long as required by law, professional standards and business requirements.

When information is no longer required, we take reasonable steps to securely destroy, delete or de-identify it.

11. Complaints

If you have a privacy concern, please contact us first so we can try to resolve it quickly.

Sydney Clinical Physio
Shop 6/886 Woodville Road, Villawood NSW 2163
Phone: 0434 711 975
Email: contact@sydneyclinicalphysio.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or the relevant NSW privacy authority.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.